• Customer Service Representative

    Job Locations US-NJ-Paterson
    Posted Date 1 month ago(5/18/2018 2:48 PM)
    Job ID
    2018-1203
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

     

    M Tucker is seeking a Customer Service Professional / Sales Associate to join our growing team! The Customer Service Professional will work with our customers and sales staff to ensure we deliver high quality service and solutions

    Responsibilities

    Essential Functions:

    • Accept telephone calls and interact with purpose with existing and new customers.
    • Determine the best actions that could be taken as the result of a customer communication and see that those steps are taken.
    • Maintain communication between the salesperson and the customer in order to forward the business process.
    • Serve as a communication link between the customer / salesperson and the Singer Warehouse / delivery person.
    • When called upon, make product recommendations and do product research to solve customer needs.
    • Expedite deliveries and determine status of open sales orders
    • Enter return authorizations as appropriate and work with the salesperson and purchasing person to arrange the proper disposition of returned goods.
    • Write up special orders and ensure the accuracy of those orders.

    Secondary Duties:

    • Order samples
    • Run reports
    • Distribute faxes
    • Follow up on open back orders (from back order reports run each Friday)
    • Generate sales quotations and proposals
    • Distribute mail when assigned that duty by the Customer Service Manager
    • Other duties and responsibilities as assigned by the Customer Service Manager

    Ideal Candidate Will Possess the Following Skills and Abilities

     Requirements:

    • Customer first attitude; going above and beyond to satisfy each customer
    • Excellent verbal communication skills with a pleasing phone manner
    • Strong computer skills, with experience using Microsoft Office. Intermediate to Advanced user of Outlook and Excel preferred
    • Detail oriented with acute listening skills  
    • Strong organization skills with the ability to prioritize in a busy environment with frequent interruptions. 

     

     

    At M Tucker, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

     

    Equal Opportunity and Affirmative Action Employer

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