• Customer Service Representative

    Job Locations US-NJ-Paterson
    Posted Date 1 month ago(5/18/2018 2:48 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview


    M Tucker is seeking a Customer Service Professional / Sales Associate to join our growing team! The Customer Service Professional will work with our customers and sales staff to ensure we deliver high quality service and solutions


    Essential Functions:

    • Accept telephone calls and interact with purpose with existing and new customers.
    • Determine the best actions that could be taken as the result of a customer communication and see that those steps are taken.
    • Maintain communication between the salesperson and the customer in order to forward the business process.
    • Serve as a communication link between the customer / salesperson and the Singer Warehouse / delivery person.
    • When called upon, make product recommendations and do product research to solve customer needs.
    • Expedite deliveries and determine status of open sales orders
    • Enter return authorizations as appropriate and work with the salesperson and purchasing person to arrange the proper disposition of returned goods.
    • Write up special orders and ensure the accuracy of those orders.

    Secondary Duties:

    • Order samples
    • Run reports
    • Distribute faxes
    • Follow up on open back orders (from back order reports run each Friday)
    • Generate sales quotations and proposals
    • Distribute mail when assigned that duty by the Customer Service Manager
    • Other duties and responsibilities as assigned by the Customer Service Manager

    Ideal Candidate Will Possess the Following Skills and Abilities


    • Customer first attitude; going above and beyond to satisfy each customer
    • Excellent verbal communication skills with a pleasing phone manner
    • Strong computer skills, with experience using Microsoft Office. Intermediate to Advanced user of Outlook and Excel preferred
    • Detail oriented with acute listening skills  
    • Strong organization skills with the ability to prioritize in a busy environment with frequent interruptions. 



    At M Tucker, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 


    Equal Opportunity and Affirmative Action Employer


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