• Customer Service / Sales Support Specialist

    Job Locations US-NJ-Bellmawr
    Posted Date 4 months ago(4 months ago)
    Job ID
    2018-1218
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    Singer Equipment Co. is seeking a Customer Service Professional / Sales Associate to join our growing team! The Customer Service Professional will work with our customers and sales staff to ensure we deliver high quality service and solutions

    Responsibilities

    Responsibilities:

    • Answer incoming calls, enter orders, rectify transaction problems, expedite delivery, prepare sales materials and research products, pricing and applications. 
    • Field calls from unassigned accounts and direct the information to people in our system who will work with them to secure these prospects as customers. 
    • Enter orders, extract correct information and expedite solutions.  
    • Work from problems and challenges to solutions that meet customer needs and meet profit goals.
    • Prioritize tasks to complete work in an efficient manner.


    Essential Functions:

    • Accept telephone calls and interact with purpose with existing and new customers.
    • Determine the best actions that could be taken as the result of a customer communication and see that those steps are taken.
    • Maintain communication between the salesperson and the customer in order to forward the business process.
    • Serve as a communication link between the customer / salesperson and the Singer Warehouse / delivery person.
    • When called upon, make product recommendations and do product research to solve customer needs.
    • Expedite deliveries and determine status of open sales orders
    • Enter return authorizations as appropriate and work with the salesperson and purchasing person to arrange the proper disposition of returned goods.
    • Write up special orders and ensure the accuracy of those orders.

    Secondary Duties:

    • Order samples
    • Run reports
    • Distribute faxes
    • Follow up on open back orders (from back order reports run each Friday)
    • Generate sales quotations and proposals
    • Distribute mail when assigned that duty by the Customer Service Manager
    • Other duties and responsibilities as assigned by the Customer Service Manager

    Ideal Candidate Will Possess the Following Skills and Abilities

    Requirements:

    • Customer first attitude; going above and beyond to satisfy each customer
    • Excellent verbal communication skills with a pleasing phone manner
    • Strong computer skills, with experience using Microsoft Office. Intermediate to Advanced user of Outlook and Excel preferred
    • Detail oriented with acute listening skills  
    • Strong organization skills with the ability to prioritize in a busy environment with frequent interruptions. 

     

     

    At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

     

    Equal Opportunity and Affirmative Action Employer

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed