• Inside Sales Representative

    Job Locations US-NJ-Paterson
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview


    Singer Equipment Co. is seeking an Inside Sales Representative to join our growing team! The Inside Sales Representative will work with our customers and sales staff to ensure we deliver high quality service and solutions


    Position Summary: 

    The Inside Sales Representative–Sales and Retention is responsible for accessing leads generated from the sales tracking system and other sources to obtain customer and other information that supports the ability to initiate appointments and establish accounts, as well as for making outbound calls to proactively retain business relationships with M. Tucker, a division of Singer NY smaller, less complex customers. The Inside Sales Representative – Sales and Retention is also responsible for inbound calls and follow-up to ensure customer retention and to identify potential new, business that may lead to targeted profitable growth in support of the Company’s business objectives.




    • High School diploma or GED


    Preferred Qualifications: 

    • Bachelor’s Degree is highly desirable.

    Essential Functions:


    • On a regular basis, initiate outgoing customer calls with prospective clients in a professional manner to establish qualified appointments for respective sales representatives or acquire new business.
    • Receive inbound calls for new business or from our customer and build effective customer relationships and customer loyalty; seek to understand if we are meeting service standards, understand customers’ business needs and address any issues.
    • Using information from the customer service team, follow up on sales opportunities for existing customers; close the transaction, as required.
    • Initiate the transition to outside representatives if a sales opportunity for new or existing business is not able to be closed over the telephone.
    • Partner and work closely with outside sales representatives to provide sales support and prospecting opportunities, including data gathering and follow up.
    • Meet weekly with Sales Manager to review growth opportunities, relationship activities, sales progress versus goals and status of key customer relationships.
    • Attend sales meetings and/or training and maintain open communications with sales team members to maintain current understanding of all Company products and services; participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge, skills and abilities.
    • May be required to build relationships and increase company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events and other similar activities.
    • Perform other job-related duties, as required.

    Ideal Candidate Will Possess the Following Skills and Abilities



    • Customer first attitude; going above and beyond to satisfy each customer
    • Excellent verbal communication skills with a pleasing phone manner
    • Strong computer skills, with experience using Microsoft Office. Intermediate to Advanced user of Outlook and Excel preferred
    • Detail oriented with acute listening skills  
    • Strong organization skills with the ability to prioritize in a busy environment with frequent interruptions. 


    At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 


    Equal Opportunity and Affirmative Action Employer


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