• Project and Service Coordinator

    Job Locations US-NJ-Bellmawr
    Posted Date 2 weeks ago(11/2/2018 1:59 PM)
    Job ID
    2018-1288
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

    The Project and Service Coordinator serves as an integral part of the team's success by establishing relationships with vendors, customers, and coworkers. This person will assist with all customer service related issues and logistics, ensuring customer expectations are met, while communicating with your team.

     

    This position will work in the Bellmawr, New Jersey office. The standard work hours are Monday - Friday from 8:30 a.m. - 5:00 p.m. with occasional overtime required.

     

     

    Responsibilities

    • Contact and schedule service companies when issues arise on current and past sales concerning commercial food service equipment. Follow up with service company and customer until completely resolved.
    • Responsible for distributing documents to appropriate team members for what items the warehouse personnel needs to prep for shipment.
    • Arrange, coordinate and schedule deliveries for all jobs and single shipments. Work closely with warehouse personnel to verify skid counts, weight, and truck scheduling.
      • Obtain multiple quotes to ensure best price for shipment.
      • Handle any damaged freight claims for items.
      • Assist with getting canceled items returned to the factory.
    • Prepare all close out documents for jobs nearing completion.
      • Distribute all equipment manuals.
      • Prepare warranty information and serial #’s for all equipment supplied.
      • Schedule all start up’s and demonstrations for equipment.
    • Assist Sales Team manager with day to day tasks.
    • Assist team, especially when Project Managers are traveling, in paperwork, follow ups, and logistics.
    • Help with getting information and materials together for trade shows the team is attending.
    • Schedule travel for team members as needed.
    • Be the in-office support person for the team.

    Ideal Candidate Will Possess the Following Skills and Abilities

    • Ability to multi-task and work in a fast-paced environment.
    • Proficient in Microsoft programs, specifically Excel, Word, Outlook.
    • Prelude and/or Quickbase system experience desired but not required.
    • Ability to work independently with minimal supervision and as part of a team.
    • Strong communication skills, both oral and written.
    • Strong relationship building skills with customers, manufacturers, co-workers, and vendors.
    • Exceptional organizational skills and strong attention to detail
    • Excellent customer service attitude.
    • Critical thinking and problem solving.
    • 1-2 years of experience with a distribution company operating system a plus.
    • College degree or comparable experience desired.

    At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

     

    Equal Opportunity and Affirmative Action Employer

     

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