• Inside Sales Representative - LMT

    Job Locations US-NJ-Paterson
    Posted Date 3 months ago(9/19/2019 4:26 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Reporting to the Director of Business Development, the Inside Sales Representative of LMT Products is responsible for providing world class customer service and support to assigned Strategic Account customers and maintaining a collaborative support relationship with a designated outside sales representative(s) to promote customer relationships, support customer growth and development and ensure customer satisfaction. 


    The LMT Products consist of a portfolio of hospitality-driven brands, that are expertly sourced. A tabletop collection for culinary artists. with a strong bond of form and function for foodservice applications. Our products are designed to tell a story in any dining space.



    • Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes.
      • Communicate and coordinate directly with manufacturers and rep groups.
    • Perform administrative, data entry and clerical functions for our proprietary procurement team.
    • Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing
    • Enforce company order policy by auditing, analyzing and interpreting incoming orders, covering a wide scope of company products, to clarify terms, pricing, discount, conditions of sale, timing of order shipment, customer market segment, ship to location and shipping instructions
    • Process and route orders for scheduling, order-acknowledgement, shipping and invoicing
    • Maintain and manage orders based on written customer change requests, enforcing change order policies
    • Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts
    • Accurately prepare and process customer quotation requests in a timely manner within required deadlines
    • Work with supervisor/manager to contact and engage sources to clarify and correct any order discrepancies or mis-stated information. Seek management assistance to resolve conflicts as may be necessary
    • Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support
    • Engage in ongoing product and process training as those opportunities become available
    • Professionally engage with management to resolve issues quickly and effectively, ensuring that all commitments on projects are met within deadline
    • Build relationships and increase Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable
    • Assist team with sales meeting and training coordination
    • Assisting with social content generation
    • Maintain displays
    • Perform additional duties that may be assigned as necessitated by business demands


    Key Words: Customer Services, Hospitality, Culinary, Sales

    Ideal Candidate Will Possess the Following Skills and Abilities

    Education: High School Diploma or GED equivalent.

    Competencies: Energetic, positive attitude, ability to work independently, or with others in a team environment, detail oriented, problem solving and critical thinking, excellent verbal & written communication skills and ability to work under pressure while maintaining positive behavior

    Other Requirements: Prior foodservice industry experience is preferred, passion for hospitality required. Computer and software experience preferred (Excel, Outlook, Word, PowerPoint).  Experience using Auto Quote (AQ360) software is a plus. Social media and marketing experience required.



    • Must be able to perform the essential functions of this position with or without reasonable accommodation
    • Must be able to sit up to 90% of the time to perform various job-related tasks
    • Must be able to walk, move or traverse throughout the area of assignment to perform various job-related tasks
    • Must be able to use hands/fingers to handle (or feel) in order to operate various types of office and hand-held industrial equipment
    • Must be able to inspect all equipment to ensure they are in good working condition prior to use
    • Must be able to ascend and descend stairs to perform various job-related tasks, if necessary
    • Must be able to position self to stand, move, stoop, bend, kneel, crouch, or crawl as needed to perform various job-related tasks
    • Must be able to lift up to 25 pounds



    This is an office position. Standard hours are Monday – Friday from 8:00 am – 5:00 pm



    Minimum travel 10% and some overnight travel may be required


    At Singer Equipment, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short-term and long-term disability, 401(k) with company match, group life insurance, flexible spending, paid time off, and paid holidays.


    Singer Equipment is an Equal Employment Opportunity and Affirmative Action Employer





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed