Inside Account Representative

Reporting to the Director of Strategic Accounts, the Inside Account Representative is responsible for providing world class customer service & support to assigned Strategic Accounts customers and maintaining a collaborative support relationship with a designated outside sales representative(s) to promote customer relationships, support customer growth and development and ensure customer satisfaction

• Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes
• Handle company orders and audit policies utilizing the company ERP (Prelude) System and AutoQuotes
• Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing structures
• Enforce company order policy by auditing, analyzing and interpreting incoming orders, covering a wide scope of company products, to clarify terms, pricing, discount, conditions of sale, timing of order shipment, customer market segment, ship to location and shipping instructions
• Process and route orders for scheduling, order-acknowledgement, shipping and invoicing
• Maintain and manage orders based on written customer change requests, enforcing change order policies
• Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts
• Accurately prepare and process customer quotation requests in a timely manner within required deadlines
• Work with supervisor/manager to contact and engage sources to clarify and correct any order discrepancies or mis-stated information. Seek management assistance to resolve conflicts as may be necessary
• Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support
• Engage in ongoing product and process training as those opportunities become available
• Professionally engage with management to resolve issues quickly and effectively, ensuring that all commitments on projects are met within deadline
• Build relationships and increase Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable
• Other duties may be assigned to meet business needs, so flexibility and a willingness to serve where needed is required

Education / Experience:  High School or GED equivalent or 1+ years of equivalent work experience

Competencies: Energetic, positive attitude, ability to work independently, or with others in a team environment, detail oriented, problem solving and critical thinking, excellent verbal & written communication skills and ability to work under pressure while maintaining positive behavior

Other Requirements:  Computer and software experience preferred (Excel, Outlook, Word, PowerPoint), valid driver’s license

Physical Demands

• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Must be able to sit up to 90% of the time to perform various job-related tasks
• Must be able to walk, move or traverse throughout the area of assignment to perform various job-related tasks
• Must be able to use hands/fingers to handle (or feel) in order to operate various types of office and hand-held industrial equipment
• Must be able to inspect all equipment to ensure they are in good working condition prior to use
• Must be able to ascend and descend stairs to perform various job-related tasks, if necessary
• Must be able to position self to stand, move, stoop, bend, kneel, crouch, or crawl as needed to perform various job-related tasks
• Must be able to lift up to 25 pounds

 Working Conditions

This is an office position.  Standard hours are Monday-Friday from 8:00am - 5:00pm

Travel

Minimum travel 10% and some overnight travel may be required

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K, group life insurance, flexible spending, paid time off, and paid holidays. 

Equal Opportunity and Affirmative Action Employer