Sales Support Specialist

Job Locations US-NJ-Paterson
Posted Date 2 weeks ago(11/24/2021 3:30 PM)
Job ID
# of Openings
Customer Service/Support



Singer Equipment Co. is seeking a Sales Support Specialist to join our growing team! The Customer Service Professional will work with our customers and sales staff to ensure we deliver high quality service and solutions



  • Answer incoming calls, enter orders, rectify transaction problems, expedite delivery, prepare sales materials and research products, pricing and applications. 
  • Field calls from unassigned accounts and direct the information to people in our system who will work with them to secure these prospects as customers.
  • Enter orders, extract correct information and expedite solutions. 
  • Work from problems and challenges to solutions that meet customer needs and meet profit goals.
  • Prioritize tasks to complete work in an efficient manner.

Essential Functions:

  • Accept telephone calls and interact with purpose with existing and new customers.
  • Determine the best actions that could be taken as the result of a customer communication and see that those steps are taken.
  • Maintain communication between the salesperson and the customer in order to forward the business process.
  • Serve as a communication link between the customer / salesperson and the Singer Warehouse / delivery person.
  • When called upon, make product recommendations and do product research to solve customer needs.
  • Expedite deliveries and determine status of open sales orders
  • Enter return authorizations as appropriate and work with the salesperson and purchasing person to arrange the proper disposition of returned goods.
  • Write up special orders and ensure the accuracy of those orders.

Secondary Duties:

  • Order samples
  • Run reports
  • Distribute faxes
  • Follow up on open back orders (from back order reports run each Friday)
  • Generate sales quotations and proposals
  • Distribute mail when assigned that duty by the Customer Service Manager
  • Other duties and responsibilities as assigned by the Customer Service Manager

Ideal Candidate Will Possess the Following Skills and Abilities


  • Customer first attitude; going above and beyond to satisfy each customer
  • Excellent verbal communication skills with a pleasing phone manner
  • Strong computer skills, with experience using Microsoft Office. Intermediate to Advanced user of Outlook and Excel preferred
  • Detail oriented with acute listening skills 
  • Strong organization skills with the ability to prioritize in a busy environment with frequent interruptions. 



At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 


Equal Opportunity and Affirmative Action Employer


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