IT Project Analyst

This position will be responsible for tasks related to project execution and planning along with providing assistance handling service desk tickets.

• Executing project goals and following plans set by the IT Project Data Supervisor.
• Travel of up to 50% may be required for this position.
• Resolving tickets that have been escalated from other Service Desk staff.
• Answering Tickets in the Track-IT queue.
• Documenting IT asset changes.
• Working with IT Service Desk Coordinator on tickets to ensure timely resolution of issues.
• Documenting in Track-IT ticket all details about a reported issue, steps taken to resolve, and the Resolution if there is one.
• Project work as assigned by IT Service Desk Supervisor / IT Project Supervisor.
• Able to perform tasks to assist the IT Data Coordinator & IT Systems Maintenance.
• Other Tasks as assigned.

• Demonstrated interpersonal communication including excellent oral and written communication skills and taking the initiative to actively communicate information in an appropriate manner to internal and external customers
• Excellent time-management and organizational skills and the ability to accurately complete tasks and reports on a timely basis
• Ability to create clear and concise training documentation for new software, modification(s), hardware, or process(es) for both users and the IT group.
• Must be detail oriented
• Ability to manage and execute concurrent projects.
• Able to work independently and maintain focus under pressure and constant change.
• Ability to work in a fast-paced environment.
• Advanced Office 365 experience.
• Has assisted in or was Lead in Project Management.
• Knowledge of current equipment/product on the market of various types to provide company solutions to solve issues or create efficiencies.
• Knowledge compliance requirements such as HIPAA, SOX, PCI.
• Is a self-starter and has the ability research solutions without direction from management.
• Is organized and able to prioritize tickets based on urgency and needs of the user(s).

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

EOE/M/F/Veterans/Disability