IT Service Desk Analyst II

Job Locations US-NJ-Bellmawr
Posted Date 3 weeks ago(11/21/2022 9:39 AM)
Job ID
2022-1988
# of Openings
1
Category
Information Technology

Overview

The Service Desk Analyst II is a mid-level position that serves as the first point of contact for our customers seeking technical assistance.  The position will be onsite in Bellmawr, New Jersey.

Responsibilities

  • Respond to requests for technical assistance via phone, chat, or email
  • Diagnose and resolve technical issues remotely
  • Log all customer interactions into the ticketing system.
  • Receiving Tier 1 escalations
  • Escalate to internal /external Tier 3 after exhausting all
  • Follow incidents through to resolution
  • Provide regular updates to customers on their support requests
  • Providing customers with support for corporate-owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting
  • This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms
  • Good verbal and written communication skills are a must

Ideal Candidate Will Possess the Following Skills and Abilities

  • High school diploma or GED
  • Microsoft Office 365 experience a plus, not a must
  • Tech savvy with working knowledge of Microsoft Office products
  • Good understanding of computer systems, mobile devices, and other tech products
  • Proficiency in English
  • Excellent communication and interpersonal skills
  • Customer-oriented and cool-tempered
  • May be required to work 1st and or 2nd work schedule
  • Moderate physical activity that requires handling and or lifting objects up to 25 pounds
  • Some traveling is required to the different locations
  • Knowledge of PCI standard compliance requirements is a plus, not a must
  • ITIL Foundation Certification is a plus, not a must
  • Network Troubleshooting Experience
  • An extensive amount of experience in basic computer troubleshooting
  • Experience with Active Directory (Account Creation, password reset, OneDrive)
  • A+ / Network + / Security+/MCSA / MCSE are a plus, but not required

 

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

 

EOE/M/F/Veterans/Disability

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed