Sales Support Specialist

Job Locations US-PA-Elverson
Posted Date 1 month ago(1/4/2023 10:51 AM)
Job ID
2022-2023
# of Openings
1
Category
Customer Service/Support

Overview

 

Singer Equipment Co. is seeking a Sales Support Specialist to join our growing team! The Customer Service Professional will work with our customers and sales staff to ensure we deliver high quality service and solutions.  The Sales Support Specialist is responsible for providing world class customer service & support to a designated Account Manager.

Responsibilities

    • Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes
  • Handle company orders and audit policies utilizing the company ERP (Prelude) System and AutoQuotes
  • Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing structures
  • Enforce company order policy by auditing, analyzing and interpreting incoming orders, covering a wide scope of company products, to clarify terms, pricing, discount, conditions of sale, timing of order shipment, customer market segment, ship to location and shipping instructions
  • Process and route orders for scheduling, order-acknowledgement, shipping and invoicing
  • Maintain and manage orders based on written customer change requests, enforcing change order policies
  • Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts
  • Accurately prepare and process customer quotation requests in a timely manner within required deadlines
  • Work collaboratively with category specialists for additional information or direction required based upon specific product category and special customer needs/expectations
  • Contact and engage order sources to clarify and correct any order discrepancies or mis-stated information
  • Serve as primary customer service contact for assigned sales/account base. Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example)
  • Perform administrative responsibilities for designated outside sales manager and maintain regular communication regarding any customer needs that extend beyond routine support.  Be proactive in identifying and supporting customer issue resolution.  Maintain and administer policies for the department
  • Engage in ongoing product and process training as those opportunities become available
  • Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable

Ideal Candidate Will Possess the Following Skills and Abilities

 

  • Customer first attitude; going above and beyond to satisfy each customer
  • Excellent verbal communication skills with a pleasing phone manner
  • Strong computer skills, with experience using Microsoft Office. Intermediate to Advanced user of Outlook and Excel preferred
  • Detail oriented with acute listening skills 
  • Strong organization skills with the ability to prioritize in a busy environment with frequent interruptions. 

 

 

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

 

EOE/M/F/Veterans/Disability

 

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