Sales Support Specialist

Job Locations US-MA-Agawam
Posted Date 2 weeks ago(1/19/2023 9:44 AM)
Job ID
# of Openings
Customer Service/Support


The Sales Support Specialist is responsible for providing world class customer service & support to designated Account Managers.


  • Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (TRX) System and AutoQuotes
  • Handle company orders and audit policies utilizing the company ERP (TRX) System and AutoQuotes
  • Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing structures
  • Enforce company order policy by auditing, analyzing and interpreting incoming orders, covering a wide scope of company products, to clarify terms, pricing, discount, conditions of sale, timing of order shipment, customer market segment, ship to location and shipping instructions
  • Process and route orders for scheduling, order-acknowledgement, shipping and invoicing
  • Maintain and manage orders based on written customer change requests, enforcing change order policies
  • Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts
  • Accurately prepare and process customer quotation requests in a timely manner within required deadlines
  • Work collaboratively with category specialists for additional information or direction required based upon specific product category and special customer needs/expectations
  • Contact and engage order sources to clarify and correct any order discrepancies or mis-stated information
  • Serve as primary customer service contact for assigned sales/account base. Promote and demonstrate productive and positive customer relationships by ensuring friendly, professional, knowledgeable and responsive customer support (lead by example)
  • Perform administrative responsibilities for designated outside sales manager and maintain regular communication regarding any customer needs that extend beyond routine support. Be proactive in identifying and supporting customer issue resolution. Maintain and administer policies for the department

Ideal Candidate Will Possess the Following Skills and Abilities


Education / Experience: Associates Degree in Business or 2+ years of equivalent work experience


Competencies: Problem solving and critical thinking, excellent verbal & written communication skills, energetic, positive attitude, ability to work under pressure while maintaining positive behavior, ability to work independently, or with others in a team environment, detail oriented, time and resource management skills, organizational and follow -through skills


Other Requirements: Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM), valid driver’s license





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