Equipment Specialist

Reporting to the Lead Equipment Specialist, the Equipment Specialist is responsible for managing and providing world class customer service & support to our Distribution Sales Force. This employee will maintain a collaborative support relationship with Distribution outside sales representative(s) to promote customer relationships, support customer equipment growth and development and ensure customer satisfaction.

• Assist Distribution Sales Force in selling or specifying “preferred” equipment brands through remote or onsite consultations
• Assist Distribution Sales Force in all aspects of project managing “technical equipment sales” as required
• Manage all equipment selling opportunities as assigned by management (self-managed projects)
• Keep updated with the latest kitchen equipment technology by attending test kitchens, factory trainings and trade shows
• Assist in training and mentoring Distribution Sales Force in all aspects of selling and specifying kitchen equipment
• Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes
• Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing
  structures
• Process and route orders for scheduling, order-acknowledgement, shipping and invoicing
• Maintain and manage orders based on written customer change requests, enforcing change order policies
• Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts
• Accurately prepare and process customer quotation requests in a timely manner within required deadlines
• Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable
• Engage in activities to ensure customers satisfaction is achieved while maintaining company objectives for success

• Education / Experience: Associates Degree in Business or 2+ years of equivalent work experience
• Must have at least 5 years in relatable field or specifically in selling Food Service Equipment
• Competencies: Problem solving and critical thinking, excellent verbal & written communication skills, energetic, positive attitude, ability to work under pressure while maintaining positive behavior, ability to work independently, or with others in a team environment, detail oriented, time and resource management skills, organizational and follow -through skills
• Other Requirements: Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM), valid driver’s license

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. 

EOE/M/F/Veterans/Disability